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(512) 969-8447 [email protected]

Answers to common questions

Many of our clients have questions about our services, so here is a short list of some of the most common questions and answers.
Do I need a patient advocate?

If you are facing a difficult healthcare situation, are confused or unsure of what kind of help you need or what steps to take next, call our office to set up a free phone consultation. Our nurses will evaluate your situation and see if we can be of assistance to you in any way. If so, we will then meet to discuss your situation further and establish a professional relationship. We will not pressure you in any way to become our client.

Why would I need a private advocate or case manager when one is provided during hospitalization or with my insurance?

An insurance case manager’s main focus is saving their company money. A hospital case manager’s main focus is to control length of stay, which directly affects the hospital’s bottom line. Private advocates work directly for you and no one else.  Our only focus is on you and ensuring you receive the medical care you deserve.

Are you a home-health service?
No, we don’t provide home-health services, but we can help set up those services for you. We don’t provide hands-on nursing services, rather, we evaluate and manage your care.
Are your services covered by insurance?

Currently they are not, we are private pay. We are considered consultants, we don’t practice hands-on care that insurance companies currently use to qualify for payment of services. Private patient advocacy is a relatively new field, and it will take time for insurance companies and hospitals to recognize the cost savings and reduction in medical errors that come with patients having a professional nurse advocate.

I have a student in college far away ... can you help?
Yes, we help many clients who have college students away from home who need assistance managing medications, doctor visits, surgeries, in-house visits and more.
Do you coordinate 24-hour care?
Yes. Although we don’t personally provide 24-hour on-site care, we coordinate those resources as part of a complete customized patient plan. And we have insights into preferred service providers we can recommend for you.
Do you work with Alzheimer's patients and those with dementia?
Yes, we work with patients who have a variety of needs, including Alzheimer’s.
Would my physician be offended if I brought a patient advocate to an office visit?

It has been our personal experience that the physicians actually appreciate having an advocate attend visits with their patients. Many of our referrals come from physicians who recognize when their patients need help.

Having someone who knows your medical history, medications,  questions to ask and vital information to share with your provider will ensure a thorough and productive visit.


Schedule a free consultation to learn how we can help you. Complete the short form, or call us at (512) 969-8447

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